At NextdayLenses.com we appreciate that it can be a simple mistake to place an incorrect order. That's why we offer a 100% money back guarantee on all items that we sell.
To receive a refund on your unwanted items, we ask that you return them within 21 days of placing your original order. The products we receive must be unopened and unused. This 21 day period starts from the date indicated on the invoice you receive with your original order. Please note that this refund is for the product only and doesn't include postage and packaging costs.
If it was NextdayLenses.com that made a mistake, we will be happy to refund your order including the postage and packaging costs that you have incurred (both of your initial order and the cost of returning the products back to us).
If you have any questions or would like to return an item please contact our customer services team on 0330 330 8025 or at firstname.lastname@example.org.
Finally, we would also like to make you aware that under the Distance Selling Regulations, you are entitled to cancel your order with any online store within 7 working days of placing the order. For more information on this please refer to the UK Office of Fair Trading website.